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Support Article

Rich text editor losing font info from template



The user configured a correspondence template with RTE. A PDF will be generated upon submit. When users delete the content in PDF using back space and retype some text, the font and size are changed from the original template.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

A third-party product (CK Editor) issue, font and font-size looks different from the original template in generated PDF.


Type: Hotfix-Local-change

Hotfix: Hfix32721

Have included the non-auto generated section and setting the window.customCKEditorFont value to "Arial"
window.customCKEditorFonts = "Arial";

Published March 10, 2017 - Updated October 8, 2020

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