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Support Article

Robot updates the status of the case incorrectly

SA-76885

Summary


 

Robot picks a case from the queue and immediately updates the status of the case as 'did not complete'. However, it executes the next case correctly. Robot must pick cases from the queue, process the cases and then set the status.


Error Messages


 

Not Applicable


Steps to Reproduce

  1. Create Automation and integrate it with the Pega platform
  2. Push cases on the Robotic work queue 
  3. Start the runtime


Root Cause



Issue occurred as the project was started from the runtime tray without providing the project name.

Resolution



Perform the following local-change:
  1. Pass a value to the Startup project name in RuntimeConfig.xml in the Appdata Openspan folder
  2. Start the project
 

 

Suggest Edit

Published May 7, 2019 - Updated December 2, 2021

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