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Support Article

Robot updates the status of the case incorrectly




Robot picks a case from the queue and immediately updates the status of the case as 'did not complete'. However, it executes the next case correctly. Robot must pick cases from the queue, process the cases and then set the status.

Error Messages


Not Applicable

Steps to Reproduce

  1. Create Automation and integrate it with the Pega platform
  2. Push cases on the Robotic work queue 
  3. Start the runtime

Root Cause

Issue occurred as the project was started from the runtime tray without providing the project name.


Perform the following local-change:
  1. Pass a value to the Startup project name in RuntimeConfig.xml in the Appdata Openspan folder
  2. Start the project


Published May 7, 2019 - Updated December 2, 2021

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