Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

RTE data was vanished from UI, after grid row reorder



When user reorders grid rows, Rich Text Editor (RTE) data got vanished from UI.

However data is available in clipboard for respective property.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure section with RTE control.
  2. Embed that section in grid.

Root Cause

A software use or operation error : User Configuration.


Here’s the explanation for the reported behavior:

Generally when an iFrame is moved from one position to another, browser will trigger a refresh of iFrame content and it is not possible to maintain iFrame state.

When user reorders grid row, it is similar to moving RTE content from one position to another position in Data Object Model (DOM) without any server call to fetch the data (since no data change has happened).

Iframe is refreshed without any data to replace and iFrame body is blank.

Published July 5, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us