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Support Article

RTE data was vanished from UI, after grid row reorder

SA-38647

Summary



When user reorders grid rows, Rich Text Editor (RTE) data got vanished from UI.

However data is available in clipboard for respective property.


Error Messages



Not Applicable


Steps to Reproduce

  1. Configure section with RTE control.
  2. Embed that section in grid.


Root Cause



A software use or operation error : User Configuration.

Resolution



Here’s the explanation for the reported behavior:

Generally when an iFrame is moved from one position to another, browser will trigger a refresh of iFrame content and it is not possible to maintain iFrame state.

When user reorders grid row, it is similar to moving RTE content from one position to another position in Data Object Model (DOM) without any server call to fetch the data (since no data change has happened).

Iframe is refreshed without any data to replace and iFrame body is blank.
Suggest Edit

Published July 5, 2017 - Updated October 8, 2020

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