Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

RTE format not retaining when copied from word document



RTE format not retaining when copied from word document.

Error Messages


Steps to Reproduce

Enter some bulliten text in word. Copy paste the same into RTE in pega UI gallery.

Root Cause

Pega 7 is using CK editor for RTE. This is a third party tool integrated into the product. The arrow bullets copied from Word text are being replaced as small circular dots .Example in this link:

MS word has specific formats which are applicable only to MS Word, those formats will be bundled along with MS word software.When we copy them to CKEditor, it will not understand those formats and will be ignored.


Use alternate online text editor.

Published January 31, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us