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Support Article

Rule check-in fails with an error



Error occurs when checking-in a rule after submitting a single quotation mark (') as a comment. The error persists even when submitting the rule with a valid comment.

Error Messages

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CheckIn was unsuccessful. Original Instance does not contain Lock Information. Original Instance Handle : RULE-OBJ-ACTIVITY A-B-C-D TESTACT

Steps to Reproduce

  1. Check-out a rule
  2. Check-in the rule with a quotation mark (') as the comment
  3. Close the check-in window, try check-in again with valid comment.

Root Cause

A defect in Pegasystems’ code or rules. Incorrect condition on one of the steps of the Rule-.PostActionCheckIn activity.


Perform the following local-change:
  1. Save the Rule-.PostActionCheckIn Activity in the application ruleset
  2. Replace the When condition with .pyMemo=="" || Param.InMemo ==""

Published March 29, 2018 - Updated October 8, 2020

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