Support Article

Rule Index File Unavailable Or Corrupted

SA-27537

Summary



Rule and data indexing fail with an error.

Error Messages



Rule Index File Unavailable Or Corrupted

Steps to Reproduce



Unknown

Root Cause



A defect or configuration issue in the operating environment: Index files were corrupted.

Resolution



Perform the following local-change:
  1. Stop the PRPC instance.
  2. Delete the contents of the following indexing directory as shown in the search details: /web/appuser/pegaCPMFS/pegaindex/PegaRULESIndex
  3. Start the PRPC instance.
  4. Retry the indexing again.

Published September 1, 2016 - Updated September 13, 2016


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