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Support Article

Rule no longer exists: error on Segment Refresh



User is getting an error while refreshing segment rule in Pega Marketing portal 7.21.

Error Messages

This record has 1 error(s) in 1 place(s) .
Rule no longer exists

Steps to Reproduce

1. Open Marketing Portal.
2. Select any segment and click on actions to refresh the rule.

Root Cause

A defect or configuration issue in the operating environment.

The Node ID length is of 36 characters.

While doing a refresh on segment, it is trying to save the host id in PegaRules.MKT_RULE.

But the length of the column pxhostid is only 32 characters which is causing the issue.


Increase the column size of pxHostid in PegaRules.MKT_RULE table to 36 characters.

Published July 26, 2017 - Updated December 2, 2021

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