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Support Article

Rule resolution error displays on the UI



Rule resolution error displays on the User Interface (UI) though the rule is available in the system.

Error Messages

Rule resolution error

Steps to Reproduce

  1. Create a rule in a ruleset.
  2. Do not include the rule set in the operator’s application stack and in the application rulesets.
  3. Refer that rule from a section.
  4. Load the section.

Root Cause

An issue in the custom application code or rules.
The ruleset in which the rule was available was not present in the operator’s ruleset stack.


Perform the following local-change:

Add the ruleset which has the rule, to the application ruleset.

Published January 5, 2019 - Updated October 8, 2020

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