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Support Article

RuleNotFoundException error - CPMVALIDATEASSIGNMENT



Using Pega Customer Service 7.1.4, users see Rule-Not-Found exception for "CPMVALIDATEASSIGNMENT" activity rule when wrapping up an interaction.

Error Messages Failed to find a 'RULE-OBJ-ACTIVITY' with the name 'CPMVALIDATEASSIGNMENT' that applies to '@baseclass'. There were 13 rules with this name in the rulebase, but none matched this request. The 13 rules named 'CPMVALIDATEASSIGNMENT' defined in the rulebase are:
13 related to applies-to class '@baseclass', but were defined on subclasses: {Work-, aaaa-bb-ccc-Work}.

Steps to Reproduce

Wrap up an interaction.

Root Cause

A defect in Pegasystems’ code or rules 


Apply HFix-28045 for Pega Customer Service 7.1.4.

Published December 2, 2021

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