Support Article
RuleNotFoundException error - CPMVALIDATEASSIGNMENT
SA-25742
Summary
Using Pega Customer Service 7.1.4, users see Rule-Not-Found exception for "CPMVALIDATEASSIGNMENT" activity rule when wrapping up an interaction.
Error Messages
com.pega.pegarules.pub.generator.RuleNotFoundException: Failed to find a 'RULE-OBJ-ACTIVITY' with the name 'CPMVALIDATEASSIGNMENT' that applies to '@baseclass'. There were 13 rules with this name in the rulebase, but none matched this request. The 13 rules named 'CPMVALIDATEASSIGNMENT' defined in the rulebase are:
13 related to applies-to class '@baseclass', but were defined on subclasses: {Work-, aaaa-bb-ccc-Work}.
Steps to Reproduce
Wrap up an interaction.Root Cause
A defect in Pegasystems’ code or rules
Resolution
Apply HFix-28045 for Pega Customer Service 7.1.4.
Published December 2, 2021
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.