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RuleNotFoundException on scheduling an activity with an agent



Scheduling an activity with an agent fails with RuleNotFoundException.

Error Messages Failed to find a "RULE-OBJ-ACTIVITY" with the name "MYACTIVITY" that applies to "MyCo-Org-MyApp-Work-MyCase" There were 20 rules with this name in the rulebase, but none matched this request.

Steps to Reproduce

  1. Launch the application
  2. Configure an implementation layer and a framework layer.
  3. Run the flow. An activity on the implementation layer triggers another activity in the framework layer
  4. Schedule the framework activity with an agent

Root Cause

An issue in the custom application code or rules. The agent did not have access to the activity in the framework layer.


Perform the following local-change:
  1. Update the Rule-Agent-Queue instance to include an access group with access to the activity in the framework layer
  2. Regenerate the agent schedules

Published March 29, 2018 - Updated October 8, 2020

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