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Support Article

Run on Client Functionality differs with outlook 2010



User reported that they weren't able to see the layout when they open the mail in outlook 2010. They are sending the correspondence containing the case details in the table format. For this purpose we have included the section in the correspondence. In the section, They have used 4 different layouts with the visible when conditions. In one of the layout, the "Run on Client" check box is selected.


This issue is resolved through the following local change: The layouts are configured with a visible when condition and the Run-On-Client option is activated.(checkbox checked). When this option is on, the DOM is pre-generated with the markup of the concerned layout but its visibility is managed on the client side. Thus there are some issues with this. So suggested to uncheck Run on Client which solves the issue.

Published June 12, 2015 - Updated October 8, 2020

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