Support Article
Sabre or Amadeus clipboard format is not retained in RTE
SA-84888
Summary
Email content format is not retained when using content copied with the Sabre or Amadeus clipboard.
Error Messages
Not Applicable.
Steps to Reproduce
- Launch the Interaction portal
- Open a case from Workbasket
- Click Send Correspondence or click Reply on the right side
- Copy the HTML content with tables from Sabre or Amadeus clipboard and paste it in the Message rich text editor
Root Cause
A third-party product issue. CKEditor does not understand HTML or Word formats and hence, ignores them.
Resolution
An enhancement request, FDBK-61409 has been created for consideration by Pega Product Management.
Published August 19, 2019 - Updated December 2, 2021
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