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Support Article

Sabre or Amadeus clipboard format is not retained in RTE



Email content format is not retained when using content copied with the Sabre or Amadeus clipboard.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Launch the Interaction portal
  2. Open a case from Workbasket
  3. Click Send Correspondence or click Reply on the right side
  4. Copy the HTML content with tables from Sabre or Amadeus clipboard and paste it in the Message rich text editor

Root Cause

A third-party product issue. CKEditor does not understand HTML or Word formats and hence, ignores them.


An enhancement request, FDBK-61409 has been created for consideration by Pega Product Management. 



Published August 19, 2019 - Updated December 2, 2021

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