Support Article
Salesforce is unable to hit the pega gateway thru extender
SA-3042
Summary
Salesforce is unable to hit the pega gateway thru extender.
Error Messages
Logs are not showing any hits from SFDC.
Steps to Reproduce
Integate IAC in SFDC .
Root Cause
Difference in protocols. IAC on HTTP and SFDC on https.
Resolution
The explanation for this behavior is as follows:
The user has deployed the IAC on http and integrated in the SFDC which is running on https protocol. Suggested the customer to use https even for the IAC deployment which fixed the problem.
Published January 31, 2016 - Updated October 8, 2020
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