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Support Article

Salesforce is unable to hit the pega gateway thru extender

SA-3042

Summary



Salesforce is unable to hit the pega gateway thru extender.

Error Messages



Logs are not showing any hits from SFDC.

Steps to Reproduce



Integate IAC in SFDC .

Root Cause



Difference in protocols. IAC on HTTP and SFDC on https.

Resolution



The explanation for this behavior is as follows:

The user has deployed the IAC on http and integrated in the SFDC which is running on https protocol. Suggested the customer to use https even for the IAC deployment which fixed the problem.
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Published January 31, 2016 - Updated October 8, 2020

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