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Support Article

Same DateTime property displays in different time zones



A screen flow is present in a case type where on Assignment 1 of the screen flow, the DateTime property displays as editable and the value of this property is populated on load as requried. On Assignment 4, the value displays in the read-only format.
The screenflow displays the time on the editable field according to the user's timezone; and on the read-only screen, it displays the time as per the CET. The user's timezone is Europe/Instanbul. That is, the same section displays at both the locations.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure a DateTime property.
  2. Assign the Operator timezone as Turkey.
  3. Post the Date.
  4. Refresh the section

Root Cause

A defect in Pegasystems’ code  or rules.
Turkey has changed the DST timings from +2 hours GMT to +3 hours GMT. In the Pega application, the Moment JavaScript library still followed the +2 hours GMT, which caused the issue.


As a local-change, install JDK 1.8.0_212 (and later versions) in the Server environment.

Published April 11, 2020 - Updated December 2, 2021

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