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Support Article

Save button on Suggested articles modal is disabled

SA-89871

Summary

When user unchecks the Limit the number of suggested articles option in the App Studio, the Save button on the Suggested articles modal is disabled.


Error Messages

Not Applicable


Steps to Reproduce

  1. Log in to the server
  2. Switch to the App studio
  3. Navigate to Settings > Behaviours tab from the left navigation pane
  4. Uncheck the Limit the number of suggested cases option in the General Settings on the Knowledge section. The Save button on the Suggested articles modal is disabled
 

 

Root Cause

The CSDISABLESAVECONTENT When rule conditions fail.


Resolution



Apply HFix-56857.

 

Suggest Edit

Published December 2, 2021

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