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Support Article

"Save As" of an Operator record does not display screen properly

SA-44969

Summary



When a user clicks on the 'Save As' option of an Operator record, the create page only displays a short description field and an error. The page does not contain a field to enter the new Operator ID.


Error Messages



Error displayed on the screen:
This record has in


Steps to Reproduce

  1. Open an Operator record.
  2. Click on Save > Save As.


Root Cause



A defect or configuration issue in the operating environment.

The Declare Expressions were not firing to set the data needed for the create page.

Checked the System-Declare-Changes instances and found there were many missing in the environment, which resulted in other rules not opening properly either.


Resolution



Perform the following local-change:

Use the
resave option of the prpcUtils utility to repopulate the System-Declare-Changes instances that are stored in the pr_sys_decchg table.

Steps to run prpcUtils to resave the decision, declarative, and property rules in order to repopulate the pr_sys_decchg table.
  1. Back up the database.
  2. Modify the prpcUtils.properties file.
    • Specify database connection details (lines 34-39).
    • Specify rules and data schema names (lines 56 and 58).
    • The resave section begins at line 260. Set these parameters:
      • resave.classes.included=Rule-Declare-CaseMatch,Rule-Declare-Collection,Rule-Declare-Constraints,Rule-Declare-DecisionTable,Rule-Declare-DecisionTree,Rule-Obj-MapValue,Rule-Obj-When,Rule-Declare-Expressions,Rule-Declare-OnChange,Rule-Declare-Trigger,Rule-Declare-Index,Rule-Declare-Constraint,Rule-Obj-Property
      • resave.included.descendent=false
  3. Run the prpcUtils utility with the resave argument. On a windows machine, execute the following command: prpcUtils.bat resave.

Suggest Edit

Published November 7, 2017 - Updated October 8, 2020

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