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Support Article

Screen capture for push-pin feedback feature not working.



User is trying to use the push-pin feedback feature during testing to report feedback to PMF. While using this feature, they get a message on the screen stating "Screenshot capture not supported in browser".

Error Messages

Screenshot capture not supported in browser

Steps to Reproduce

1.  Open application.
2.  Use push-pin to report feedback.

Root Cause

The screen shot capability for the push-pin feedback feature is only available with IE8 or IE9.


The user will need to use IE8 or IE9 to capture the screen shot when using the push-pin feedback feature.  Enhancement Request FDBK-9147 has been submitted to have this functionality reviewed in a future release.

Published June 12, 2015 - Updated October 8, 2020

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