Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Screen freezes in IE when adding row in modal window



Modal window fails to add a new record in the Internet Explorer browser and the screen freezes for 10-15 minutes before responding. This occurs post Pega 7.3.1 upgrade.

Error Messages

Not Applicable

Steps to Reproduce

  1. Upgrade PRPC 6 platform to Pega Platform 7.3.1.
  2. Create a modal window.
  3. Include drop downs and a few input fields in the modal window.

Root Cause

An issue in the custom application code or rules.
The modal window section had deprecated controls. That is, the Dynamic Select is not supported in Pega Platform 7.3.1.


Perform the following local-change:
  1. Remove the deprecated controls.
  2. Reconfigure the drop down fields.

Published August 15, 2019 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us