Support Article

Screen pops runs slowly for Citrix users

SA-29187

Summary



Screen pops are running slow for Citrix Users and application was upgraded from PRPC 6.3 SP1 to Pega 7.2.

Since the upgrade, the Citrix users who are Work at home are experiencing problems where there screen pops are running slowly and would not load at all at times. The issue starts occurring only after a certain initial phone calls as it works fine for them and the screen pop becomes really slow after that.

 


Error Messages



Not applicable


Steps to Reproduce



1. Log in to Citrix box.
2. Take a few initial calls (3). The issue appears.


Root Cause



This is an environment issue.    

Resolution



The Internet Explorer version in the Citrix server is earlier version than existing version in desktop user’s system.

Upgrade the Internet Explorer version in Citrix server to be same as desktop user's Internet Explorer version

 

Published October 14, 2016 - Updated November 15, 2016

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