Support Article
Script error occurs when opening a case from work list
SA-8460
Summary
When you click on a work object from a work list in Case Manager portal, a Javascript error occurs.
Error Messages
this.oSpan.style is null or not an object
Steps to Reproduce
- Open Case Manager portal.
- Go to one of the work list and open a work object.
Root Cause
The issue is not reproducible and it seems the JS error only occurs when the you access the portal through a VDI (Virtual Desktop).
It is observed that the VDI connection is slow and when you access pega portal directly with a faster connection, the JS error does not occur.
Resolution
Not able to replicate the issue. No further information is provided for investigation. This SR is marked as resolved.
Published January 31, 2016 - Updated October 8, 2020
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