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Support Article

Scroll Bar is not visible in modal dialog in Firefox



Scroll bar is not visible in modal dialog when using Firefox version 38.0.

Error Messages

Not applicable

Steps to Reproduce

  1. Click on work object.
  2. From other actions tab, click on either Edit SOV/View Other Versions.
  3. Double click on the locations to open up the Popup.
  4. Observe: The Scroll bar is not visible even for the large data.

Root Cause

The root cause of the issue is custom skin css styles which are overiding the default modal dialog styles.


A script was provided which sets the height to 400px for modal dialog this would enable the scroll bar to appear.

This script is placed in a non auto generated section and inlcuded in modal dialog section.

Below is the script.
#modaldialog .bd.customExpandInnerDivStyle{
height : 400px; !important;


Published October 7, 2016 - Updated October 8, 2020

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