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Support Article

Search Indexes are unavailable



Search Indexes are unavailable.

Error Messages

Not Applicable

Steps to Reproduce

Navigate to Configure > System > Settings > Search to display the Search Indexing screen.

Root Cause

After the util nodes are terminated, new util nodes do not connect automatically. This occurs when the same node is used for both Stream and Search. Pega Cloud checks the health of the instance by sending requests to Pega-ping. If the response indicates that the instance is unhealthy, then the cloud kills the instance and creates a new instance.


As a local-change, restart the util node.

Apply HFix-53947 (to prevent the environment from this issue).

Published December 2, 2021

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