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Support Article

Search landing page shows loading with a blank screen

SA-19505

Summary



User has reported that Search has not been setup in the instance and user was unable to load the "Search" tab of System in Designer Studio.



Error Messages



There were no error messages in the logs, the Search screen from "System>Settings" landing page shows loading and its blank screen


Steps to Reproduce



Log into Designer Studio and launch Search tab.


Root Cause



User configured the environment with incorrect SOAP URI for Indexing.

Resolution



Perform the following local-change steps:

  1. Delete the incorrect entry from database table PR_SYS_STATUSNODES where pySysNodeID is the current system Node_ID.  
  2. Add a valid SOAP URI to https://HOSTNAME:PORT/prweb/PRSOAPServlet under the Dynamic System Settings - 'SearchSoapURI'.
Suggest Edit

Published February 9, 2016 - Updated October 8, 2020

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