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Support Article

Search landing page shows loading with a blank screen



User has reported that Search has not been setup in the instance and user was unable to load the "Search" tab of System in Designer Studio.

Error Messages

There were no error messages in the logs, the Search screen from "System>Settings" landing page shows loading and its blank screen

Steps to Reproduce

Log into Designer Studio and launch Search tab.

Root Cause

User configured the environment with incorrect SOAP URI for Indexing.


Perform the following local-change steps:

  1. Delete the incorrect entry from database table PR_SYS_STATUSNODES where pySysNodeID is the current system Node_ID.  
  2. Add a valid SOAP URI to https://HOSTNAME:PORT/prweb/PRSOAPServlet under the Dynamic System Settings - 'SearchSoapURI'.

Published February 9, 2016 - Updated October 8, 2020

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