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Support Article

Search rule does not work



User is not able to  search rules in the Pega 7 environment. 

Error Messages

Search rule returns nothing

Steps to Reproduce

  1. Copy a database from PRPC 6.2.2 to a new database.
  2. Upgrade to Pega 7.1.6 then to 7.1.9.
  3. Start application server.
  4. New application server on Linux and Websphere.
  5. Start search index.

Root Cause

A defect or configuration issue in the operating environment .
The indexing required for search was not finished properly. If 
the indexing is done completely without any interruption then the DSS value is set to true.
However, if it finishes with error or faces an abrupt end, then the DSS will set to false .This is exactly the cause here. The DSS was set to false.



Perform the following local-change: 



Published March 5, 2016 - Updated October 8, 2020

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