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Support Article

Searching by tag for tagged KM articles doesn't work



A Knowledge Management (KM) article is published with a tag(s). On searching for one of the tag values, non-tagged content with related terms  displays at the top of the search results instead of the article with the specific tag.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create an article with a specific tag.
  2. Search by that tag.

Root Cause

Pega KM 8.1 does not support the search of tags.


Here’s the explanation for the reported behavior:

When using tags to search for the KM articles, the exact tag name must be used. If the tag name is specified incorrectly, the KM articles search will not return the correct articles.

Published August 15, 2019 - Updated December 2, 2021

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