Support Article

Sections display workbasket ID instead of workbasket name

SA-15558

Summary

Out-of-the-box sections pyCaseContentDetails and pyCaseActionArea do not display the workbasket name when a case is assigned to a workbasket. Instead, they display the workbasket's ID (pxAssignedOperatorID).

Error Messages

Not Applicable

Steps to Reproduce

1. Route a case to a workbasket.
2. Open the assignment.

Root Cause

The property stored in the case record is the workbasket ID. The workbasket name is not stored in the case record, and is not directly available on the clipboard.

Resolution

Perform the following local-change:

Change the references to pxAssignedOperatorID in the sections in question, to pxAssignedOperatorID.pyLabel. This works because pxAssignedOperatorID is a linked property:

According to the Pega help page, this provides access to properties in the linked class (Data-Admin-WorkBasket):

Therefore, the pyLabel property (inherited from @baseclass) is available to be referenced through pxAssignedOperatorID.