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Support Article

Segment issue in Pega 7.2 due to "report on descendant class"



In Pega 7.2, report definitions have the following setting enabled by default: Report on descendant class instances

Pega Marketing segmentation functionality creates report definitions behind the scenes and the above setting causes problems in certain scenarios and prevents segments from being created/executed.

Error Messages

Error occurred during Segment population: Failed to create the Report Definition for this Segment.

Steps to Reproduce

Problem is intermittent and dependent on the nature of artifacts on a system. It typically arises when there are missing configurations for some classes descend from the customer class.

Root Cause

A defect in Pegasystems’ code or rules


Apply HFix-26214

Published February 25, 2016 - Updated December 2, 2021

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