Support Article
Segment issue in Pega 7.2 due to "report on descendant class"
SA-20178
Summary
In Pega 7.2, report definitions have the following setting enabled by default: Report on descendant class instances
Pega Marketing segmentation functionality creates report definitions behind the scenes and the above setting causes problems in certain scenarios and prevents segments from being created/executed.
Error Messages
Error occurred during Segment population: Failed to create the Report Definition for this Segment.
Steps to Reproduce
Problem is intermittent and dependent on the nature of artifacts on a system. It typically arises when there are missing configurations for some classes descend from the customer class.
Root Cause
A defect in Pegasystems’ code or rules
Resolution
Apply HFix-26214
Published February 25, 2016 - Updated December 2, 2021
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