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Support Article

Select All checkbox in bulk process does not select all records



Select All checkbox in bulk actions selects only the items on the current page. 

Error Messages

Not Applicable

Steps to Reproduce

  1. Open Case Manager portal
  2. Click Bulk Actions 
  3. Open Process tab
  4. Select the Select All checkbox
  5. Click Next page to go to next page

Root Cause

A defect in Pegasystems’ code or rules. The action set on the checkbox in the custom section is incorrect.


Perform the following local-change:
Configure the action set on the Select All checkbox as configured in out-of-the-box pzSelectAllForBulkProcessing section.



Published December 22, 2018 - Updated October 8, 2020

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