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Support Article

Selected tag from autocomplete is not added to the case

SA-52793

Summary



On selecting a tag from the Autocomplete control and adding it, the tag is not added to the case. Instead, the tag listed below the selected tag in the control is added.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Launch the Manager portal and create a case
  2. Navigate to Actions and select Tags
  3. Use the Autocomplete control to select values


Root Cause



A defect in Pegasystems’ code or rules.


Resolution

Apply HFix-41938.


 
Suggest Edit

Published October 10, 2018 - Updated October 8, 2020

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