Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Send Correspondence Intent Task does not send emails



When using the Send Correspondence intent task and CASendCorrespondence flow, emails are not sent intermittently.

Error Messages

Failed to find a 'Rule-Obj-Model' with the name CPMSETWORKPARTYDETAILS that applies to PegaCA-Work-Correspondence. There were 1 rules with this name... for example 'PegaCA-Party-OtherParty'

Steps to Reproduce

  1. In the Customer Service application, add Send Correspondence as an intent task.
  2. Send an email.
  3. Run the CPMCreateRecipientParties directly.

Root Cause

An issue in the custom application code or rules.

The CPMSendCorrespondence flow action was modified and did not include the CPMCreateRicipientParties post-processing activity. 

The flow action intermittently used the CPMCreateRecipientParties post-processing activity.

When CPMCreateRecipientParties was run in isolation, it failed to locate the CPMSETWORKPARTYDETAILS data transform on the PegaCA-Party-OtherParty class.


Perform the following local-change:

Set the post-processing activity in the CPMSendCorrespondence flow action as below:
  • Set Run activity to CPMCreateRecipientParties.
  • Set the EmailSendTo parameter to .ToRecipients.
  • Set the EmailSendCC parameter to .CCRecipients.

Published September 6, 2018 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us