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Support Article

Service level agent does not execute the latest rule



The service level agent is running an old version of a rule instead of the most recent one.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create a work object.
  2. Trace the service level agent to confirm the version of the activity executed.

Root Cause

The root cause of this problem is a defect in customer application code/rules. The PegaRULES:Agents access group specified an older version of the application.


The issue is resolved by updating the application version in the PegaRULES:Agents access group.

Published July 17, 2015 - Updated October 8, 2020

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