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Support Article

Service REST rule updates are not saved



There are two issues that limit the effective configuration of Service REST rule in Pega 7.1.7. 
  • On the Request tabs of both POST and PUT sections on the Service REST rule, the "Map To" smartprompt lists has the incorrect options. 
  • The value entered in "Map to Key" value of Message Data on Request Tab of POST and PUT method on Service-REST rule is not persisted when the updated rule is saved and then re-opened. 

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a new Service REST instance
  2. Review the "Map To" smartprompt list on the Request tab for PUT or POST Methods and cross check it against the help file and/or previous Pega versions. The list for Request seems to be the one for Response when it should be different. Include the option for Parse XML in request for example. 
  3. On the POST or PUT Request tab, 
  • Enter a "Map to" as 'Clipboard' under Message data section
  • Enter a property reference value in "Map to Key" value
  • Save the rule
  • Close Rule
  • Open Rule 

Expected Result: Rule gets saved and is re-opened with the mapping options entered. 

Actual Result: Map to key value gets cleared and the entered values are not persisted.

Root Cause

The root cause of this problem is a backwards compatibility defect in Pegasystems’ code/rules. 


These issues are resolved by HFix-21532 in Pega 7.1.7. This does not occur in earlier Pega versions and will be resolved in Pega 7.1.8.

Published January 31, 2016 - Updated October 8, 2020

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