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Support Article

ServiceLevelEvents agent processes cases slowly

SA-104805

Summary



A Job Scheduler creates cases. These cases proceed to a Wait step where they are configured to wait five seconds before the ServiceLevelEvents agent continues the cases. While Load Testing, the ServiceLevelEvents agent does not keep up with the load and items are processed late.


Error Messages



Not Applicable


Steps to Reproduce



Queue a high volume of cases to the ServiceLevelEvents agent.


Root Cause



A defect or configuration issue in the operating environment.
The background threads available for the agent were insufficient.



Resolution



Perform the following local-change:

Increase the 'agent/threadpoolsize' prconfig setting,

<env name="agent/threadpoolsize" value="xx" />
Suggest Edit

Published August 8, 2020 - Updated December 2, 2021

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