Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

showing Red color of Wrkobject count



In case manager portal showing red color on work basket count even it doesn't contain any work object that have passed the deadline.

Steps to Reproduce

Launch case manage portal 

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. This is a bug found in Pega 7.1.5 onwards. Bug id - BUG-195705


This issue is resolved through the following local change:

If the column list in the Report Definition -pyWorkbasketsInMyWorkGroup is altered such that the Deadline Count is retrieved as pySummaryCount(2) and the Goal Count is pySummaryCount(3) – that is, swapping Deadline Count and Goal Count 

Published January 31, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us