Support Article
showing Red color of Wrkobject count
SA-8933
Summary
In case manager portal showing red color on work basket count even it doesn't contain any work object that have passed the deadline.
Steps to Reproduce
Launch case manage portal
Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules. This is a bug found in Pega 7.1.5 onwards. Bug id - BUG-195705
Resolution
This issue is resolved through the following local change:
If the column list in the Report Definition -pyWorkbasketsInMyWorkGroup is altered such that the Deadline Count is retrieved as pySummaryCount(2) and the Goal Count is pySummaryCount(3) – that is, swapping Deadline Count and Goal Count
Published January 31, 2016 - Updated October 8, 2020
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