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Support Article

SilverLight incompatible with chrome and MS-Office-2013



Unable to generate Word document using  MS-Office-2013..

Error Messages

For Chrome-It asks for Silverlight installation.
For IE/Firefox-"SilverLight Control ERROR in 'sGetWordMacroDotPath': Microsoft Word version '15.0' is not supported."(While the system has Office-2013)

Steps to Reproduce

Using Pega sample flow "WordEmbedMergeTest" try to generate word document 

Root Cause

An issue in the custom application code or rules


Application Document Generation in 7.1.5 is supported only for 32 bit word
MS Office 2013 is 64 bit.Hence it is not supported for 7.1.5.From 7.1.7  it is supported
MS Office 2010 is supported in the prior versions.

Published March 18, 2016 - Updated October 8, 2020

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