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Support Article

SilverLight Issue in Pega 7

SA-8629

Summary



User reported that their silverlight component is not getting loaded and giving an error message

Error Messages



PROCESSHTTPRESPONSE failed to download WORD_TEMPLATE

Steps to Reproduce



Have reused the Word document generation from PRPC .
1.On click of a button the word document generation HTML sectionis being called
2. Which in turn calls the silverlight component embeded in PRPC engine
3. The silverlight component will open the corresponding word document thorugh this.


Root Cause



The root cause of this problem is WordMerge functionality will be used further internally to identify the word template in @baseclass.WBGetRuleXmlWithKeys activity.
user don't have the word template rule under the class which was responsible for word document generation.

Resolution



This issue is resolved through the following local change:

Suggested the user to have the corresponding WordTemplate rule "xxxxxxxx" in their xxxxx-xxxx-Data-DocGeneration class which fixed the issue.
Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

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