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Support Article

Single email sent with all recipients instead of separate emails



On invoking the pzSendEmail from the Send Email SmartShape and passing the PartyRole parameter for email to work parties, a single email is sent with all recipients instead of individualized emails. This occurs after upgrading to Pega 7.4.

Error Messages

Not Applicable

Steps to Reproduce

Call the pzSendEmail activity from the Send Email SmartShape or from another activity.

Root Cause

In Pega 7.2.2, when emails were sent to a work party, the pyCorrPage contained the party name in the pyCorrPartyRole property. Additionally, the pyWorkParty page was present within pyCorrPage.

In Pega 7.4, when the SmartShape sent discreet emails to each of the recipients, pyCorrPage no longer contained the party name. As a result, the application logic built using this information did not work.


Apply HFix-49280.

Published March 26, 2019 - Updated December 2, 2021

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