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Support Article

SLA and Calender Closed Days behaviour inconsistent

SA-567

Summary



You want to know how to get your work basket calender to be utilized by the Service Level Agreement (SLA) rule in calculating the dates?


Resolution



The workbasket calender cannot directly be used by the assignment SLA.  You can set the pyCalender on the assignment to the calender of the workbasket.
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Published June 12, 2015 - Updated October 8, 2020

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