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Support Article

SLA does not trigger the Create Correspondence



The SLA does not trigger the Create Correspondence and queue items move to a broken queue.

Error Messages

Unable to open an instance using the given inputs: ASSIGN-WORKBASKET NAB-SI-WORK NAB190730-000078!APPCORRSETTICKLERS

Steps to Reproduce

  1. Create a Correspondence.
  2. Enable the Tickler.
  3. Preview and send the Correspondence.

Root Cause

A defect in Pegasystems’ code or rules.
Ticklers are not processed due to a case lock issue.


Apply HFix-55975.

Published September 6, 2019 - Updated December 2, 2021

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