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Support Article

SMA Clipboard is showing empty screen



System Management Application (SMA) Clipboard is showing an empty screen in Pega 7.1.9.

Error Messages

On Debugger, following Javascript error was observed when user is accessing the Requestor Management:

Script5007 unable to get value of the property childNodes : object is null or undefined 
RequestorClipboard.js, line 114 character 18


Steps to Reproduce

1. Open some tabs in the Designer Studio.
2. Go to Designer Studio > System > Operations > SMA > Requestor Management.
3. Access the Clipboard of the Requestor who opened many tabs in the Designer Studio.

Root Cause

Reported behaviour has been identified as an issue in PRPC code. When Requestor has multiple threads then the Clipboard operation was not returning any output. The Clipboard threads were not getting displayed.


Apply HFix-25804 for Pega 7.1.9.
And, apply HFix-25338 for Pega 7.1.8.


Published February 9, 2016 - Updated October 8, 2020

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