Support Article
SMA Clipboard is showing empty screen
Summary
System Management Application (SMA) Clipboard is showing an empty screen in Pega 7.1.9.Error Messages
On Debugger, following Javascript error was observed when user is accessing the Requestor Management:
Script5007 unable to get value of the property childNodes : object is null or undefined
RequestorClipboard.js, line 114 character 18
Steps to Reproduce
1. Open some tabs in the Designer Studio.
2. Go to Designer Studio > System > Operations > SMA > Requestor Management.
3. Access the Clipboard of the Requestor who opened many tabs in the Designer Studio.Root Cause
Reported behaviour has been identified as an issue in PRPC code. When Requestor has multiple threads then the Clipboard operation was not returning any output. The Clipboard threads were not getting displayed.Resolution
Apply HFix-25804 for Pega 7.1.9.
And, apply HFix-25338 for Pega 7.1.8.
Published February 9, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.