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Support Article

SMA displays 800K application requestors



The System Management Application (SMA) Memory Management screen reports more than 800,000 application requestors. These numbers display when the system is first started, fluctuate slightly over time, but tend to remain over 800K.
The actual requestor page displays a pool of just 10 idle connectors.
The system has experienced a number of recent Out of Memory (OOM) issues, which might be related to the Memory Management report.

Memory Management displays the following: 

Memory Management Version 1.0

Type        Count    Size (bytes)
Browser     1        529,437
Portal      0        0
Batch       14       1,859,118
Application 769,492  10

Error Messages

Not Applicable

Steps to Reproduce

The issue can appear on the SMA display at any time and hence, there is no specific use case to replicate this behavior.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. This is a display-only issue, where the SMA has transposed the Count and Size values for the Application requestors only. In the example above, the number of requestors (Count) should be 10, and the Size should be 769,492 bytes.


This issue is resolved in Pega 7.1.8.  

If you are using a release prior to Pega 7.1.8, ignore this SMA display issue.

Published December 22, 2015 - Updated October 8, 2020

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