Support Article
SMA not accessible with 500 error
SA-34517
Summary
When accessing SMA, a NullPointerException is triggered and that makes SMA unusable.
Error Messages
[1/31/17 10:29:48:865 CST] 00000729 ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0068E: An exception was thrown by one of the service methods of the servlet [/jsp/services2/DisplayNodes.jsp] in application [xp2_prsysmgmt]. Exception created : [java.lang.NullPointerException
at com.ibm._jsp._DisplayNodes._jspService(_DisplayNodes.java:115)
at com.ibm.ws.jsp.runtime.HttpJspBase.service(HttpJspBase.java:99)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.cache.servlet.ServletWrapper.serviceProxied(ServletWrapper.java:307)
at com.ibm.ws.cache.servlet.CacheHook.handleFragment(CacheHook.java:562)
at com.ibm.ws.cache.servlet.CacheHook.handleServlet(CacheHook.java:255)
at com.ibm.ws.cache.servlet.ServletWrapper.service(ServletWrapper.java:259)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1230)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)
at
Steps to Reproduce
Try to access SMA.
Root Cause
A defect or configuration issue in the operating environment
The browser will not send the cookie value to the Websphere webcontainer and hence the exception.
Resolution
Make the following change to the operating environment:
Once the cookie domain value is corrected, the issue is resolved (default is blank, that works as well).
Published March 10, 2017 - Updated October 8, 2020
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