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Support Article

Smart info is not working fine in list views for workbaskets



Smart info is working fine in embedded list view(Worklist) but not in list views for workbaskets.

In case of work list (embedded list views), SmartInfoPopup.js script file is referred from Pega-WB ruleset .

In case of workbaskets, SmartInfoPopup.js script file is referred from Pega-Gadgets ruleset.

Error Messages

Webpage error details

Message: Unable to get property 'url' of undefined or null reference
Line: 2
Char: 21414
Code: 0
URI: http://xyz:8120/prweb/PRServlet/dfy2Llq8tGGLUl2ijAsnzg%5B%5B*/webwb/pzpega_ui_smartinfo_1588074150.js!smartinfopopup_13120964985.js!!.js

Steps to Reproduce

Include a SmartInfo in the WorkBasket (Calling SmartInfoPopup.js from Pega-Gadgets) Its reproducible.

Root Cause

Custom code written to open Smart info


The explanation for this behavior is as follows: 
The custom code was composed based on PRPC V6.2 rules which is not working after upgrading the application to PRPC 7.1.6

Two suggestions given:

1) Implement the same at the format tab of the list view under smartinfo setting section. 
2) It is highly recommended to recompose your custom code according to new PRPC v7.1.6 js rule.

Published January 31, 2016 - Updated October 8, 2020

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