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Support Article

Smart Information is not displaying in smart info layout



Hover information in a Smart Info layout is not displaying correctly, some information is outside of the border.

Error Messages

Additional information is not dispalying in the smart info section.

Steps to Reproduce

1.Open CCManager_7.1 portal.
2. Go to Inbox >My Group.
2.Select any Queue (Workbasket) using View Queue for dropdown.
3.Then Hover anywhere in the report to check the additional information

Root Cause

The new smartinfopopup introduced in Pega 7.1.7 is not getting applied for the applications migrated from earlier version of the PRPC.


This issue is resolved by hotfix item: HFIX:21744.
It is mandatory to include following code at UserWorkForm rule after installing the hotfix.

<script type="text/javascript">
if(typeof pega == "undefined") pega = { ui : {} };
if(!pega.ui) pega.ui = {};
pega.ui.useNewSmartInfo = true;


Published January 31, 2016 - Updated December 2, 2021

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