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Support Article

Smart Information is not working with Repeat Grid



User has configured a Show SmartInfo on a field(Label) in a repeating gird. On hover event the Show Smartinfo should come which is not showing up.
User is able to see the Show smart info if the field on which it is configured is Formatted Text.

Error Messages

No error messages but Smart Info does not execute

Steps to Reproduce

1. Create a repeat grid (RD) with source as Data Page.
2. On any column, include action as "On hover", Show SmartInfo.
3. Run the section.
4. Observe that Smart Info does not work.

Root Cause

A defect in Pegasystems’ code or rules as the values from RD are retrieved in read only mode the applicability should be Read only.


Perform the following local-change:

​Change the Applicability drop-down in the actions button to BOTH.


Published November 2, 2016 - Updated October 8, 2020

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