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Support Article

Smart Investigate : Workgroup is not refreshed in Dashboard



User's workgroup is not refreshed to load the work/cases for his own work group.

Error Messages

Not Applicable

Steps to Reproduce

Steps to reproduce:

1. Login to your Smart Investigate framework.
2. Launch the Manager portal.
3. Click on the My Workgroup. Note that your work group details are loaded
4. Click on the any team member's worklist located at the right hand side (under "Team Members" gadget). Member's worklist is loaded
5. Click back again on the My Workgroup gadget. Note that the workgroup details are NOT loaded

Root Cause

A defect in Pegasystems’ code or rules caused this issue.


Apply Hfix-26232


Published February 26, 2016 - Updated December 2, 2021

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