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Support Article

Smart Investigate : Workgroup is not refreshed in Dashboard

SA-20297

Summary



User's workgroup is not refreshed to load the work/cases for his own work group.


Error Messages



Not Applicable


Steps to Reproduce



Steps to reproduce:

1. Login to your Smart Investigate framework.
2. Launch the Manager portal.
3. Click on the My Workgroup. Note that your work group details are loaded
4. Click on the any team member's worklist located at the right hand side (under "Team Members" gadget). Member's worklist is loaded
5. Click back again on the My Workgroup gadget. Note that the workgroup details are NOT loaded


Root Cause



A defect in Pegasystems’ code or rules caused this issue.

Resolution



Apply Hfix-26232

 

Suggest Edit

Published February 26, 2016 - Updated December 2, 2021

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