Support Article

Smart Tip populates twice post Pega 8 upgrade

SA-103410

Summary

For grid headers, SmartTips are configured in the Actions tab of the 'Text' control. Post upgrade to Pega Platform 8.3.1, the grid headers display the native Tooltip and the SmartTip. Hence, SmartTip is populated twice.

Error Messages

Not Applicable

Steps to Reproduce

Upgrade Pega Platform 7.2.2 to Pega Platform 8.3.1.
Launch the screen with the grid that has Smartips configured.
Hover over the Grid headers.

Root Cause

A defect or configuration issue in the operating environment.

The SmartTip populated twice because the below code was commented in Pega 7.2.2.

/*
ClipboardPage headerCellpage = cp_thisCell.getParentPage().getParentPage().getProperty("pyRows").getPageValue(1);
headerCellpage = headerCellpage.getProperty("pyCells").getPageValue(cp_thisCell.indexOf());
String pyHeaderTitle = StringUtils.crossScriptingFilter(headerCellpage.getStringIfPresent("pyHeaderTitle"));
pyHeaderTitle = "<%= tools.getProperty(\"" + pyHeaderTitle + "\").getStringValue() %>";
//Construct gridHeader Tooltip
if(pyHeaderTitle != null && !pyHeaderTitle.equals("")){
if(bLocalize){
columnHeaderTitleStr = ("th".equals(cellPrefix) || "li".equals(cellPrefix))?"
tools.appendString(tools.getLocalizedTextForString(\"pyToolTip\", \"" + pyHeaderTitle + "\", StreamBuilder.FMT_NORMAL)); ":"";

} else {
columnHeaderTitleStr = ("th".equals(cellPrefix))?" tools.appendString(\"" + pyHeaderTitle + "\"); ": "";
}
}*/'

Resolution

Perform the following local-change:

Clear the 'pyHeaderTitle' (displayed in the Tooltip label in the Label properties panel) configuration property for all the grid headers set in the section containing the grid.
Configure or remove the Tooltip for all the headers.