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Support Article

SmartInfo on Listview does not close automatically in Pega 7



Smart Info pop-up window does not close even if the focus is removed.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create a ListView with SmartInfo enabled.
  2.  Include it inside a portal.
  3. Launch the portal and hover on any row.
  4. Click Row to open it in another tab, smartinfo displays on that tab as well.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.
The problem is due to delay in server response.

The issue is sporadic in nature, so you can use a Close button to close the tab.


This issue is resolved using the following local change:

Include the standard section @baseclass.SmartInfoClickable inside the section displayed on hover.
This adds a close box to the smartinfo pop-up.

Published January 31, 2016 - Updated October 8, 2020

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