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Support Article

SOAP Request XML generate incorrectly



The SOAP Request XML generate incorrectly when the parent and child namespaces have the same prefix. The namespace in the generated request XML for child elements is null or blank.

Error Messages


Not Applicable

Steps to Reproduce

  1. Use the provided Web Services Description Language (WSDL) to create the Connect-SOAP Integration 
  2. Verify the Request XML generated by Pega for the outgoing request

Root Cause

A third-party product issue. Pega SOAP connector uses praxiom-1.2.13 library which uses the StAX parser to generate the SOAP envelope. StAX parser does not recognize the child namespace if a parent namespace is present with the same prefix.


Perform the following local-change:
  1. Apply HFix-52694
  2. Enable the Normalize type attribute namespaces option in the Connect-SOAP rule where the issue occurs 

Published August 15, 2019 - Updated December 2, 2021

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