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Support Article

Spacing issue in template preview



Unnecessary spaces are inserted into a word in Preview of Free form Email in SI.

Error Messages

Not Applicable

Steps to Reproduce

1. Try to create a correspondence. 
2. Select role as 'Inquirer' and language as 'English' and click on submit. 
3. Select 'Struct-Email/Struct-Fax/Struct-Letter' as correspondence type. 
4. Select correspondence as 'Free form Email'. 
5. Click on Next and Next again. 
6. Edit the header/body/closing segments and provide some data after some line breaks. 
7. Click on preview and observe that some spaces are inserted between the words/messages.

Root Cause

The 'Word Wrap' in AssembleHeader/AssembleBody/AssembleClosing/AssembleBodyTickler1/AssembleBodyTickler2 rules is creating the problem and inserting spaces in between a word. Below is the screen shot.

The word wrap is used for SWIT messages and not for Struct Email/Letter/Fax. So removed the word wrap in all the rule segments.


The HFIX-24916 resolves the reported behavior.


Published January 31, 2016 - Updated December 2, 2021

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