Support Article
Spacing issue in template preview
SA-17004
Summary
Unnecessary spaces are inserted into a word in Preview of Free form Email in SI.
Error Messages
Not Applicable
Steps to Reproduce
1. Try to create a correspondence.
2. Select role as 'Inquirer' and language as 'English' and click on submit.
3. Select 'Struct-Email/Struct-Fax/Struct-Letter' as correspondence type.
4. Select correspondence as 'Free form Email'.
5. Click on Next and Next again.
6. Edit the header/body/closing segments and provide some data after some line breaks.
7. Click on preview and observe that some spaces are inserted between the words/messages.
Root Cause
The 'Word Wrap' in AssembleHeader/AssembleBody/AssembleClosing/AssembleBodyTickler1/AssembleBodyTickler2 rules is creating the problem and inserting spaces in between a word. Below is the screen shot.

The word wrap is used for SWIT messages and not for Struct Email/Letter/Fax. So removed the word wrap in all the rule segments.
Resolution
The HFIX-24916 resolves the reported behavior.
Published January 31, 2016 - Updated December 2, 2021
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.